Can we make a reservation in the Lounge or Terrace?
Sadly, we do not take reservations in the Lounge and Terrace as they are given first come first serve. You are more than welcome to make a reservation in the restaurant then move onto the Terrace if there is availability on the day.
What is the cancellation policy?
For the Restaurant and Afternoon Tea on weekdays, we do not charge for reservations of under 8 people. However, please be aware that we are extremely busy and would appreciate as much notice as possible. For parties of 8 and over, we will take a deposit upon booking and this will be non-refundable and non-transferrable.
Bookings for Saturday and Sunday will require a credit or debit card to secure your booking. If cancelled after the 24-hour cancellation policy or should you fail to attend, there will be charge of £10 per person. Our Reservations Team will do their very best to reallocate your booking to suit your requirements, but we cannot guarantee to meet your requirements.
What is the maximum amount of people we can book in the Restaurant and Afternoon Tea?
The maximum reservation for the restaurant and afternoon tea is 20 people. All bookings of 21 and over will be transferred to our Events Team where they can provide our Private Dining options.
Can we bring decorations for a special occasion?
Of course, you are more than welcome to decorate the table for any occasion or bring a celebration cake. However, we do not allow any games to be played throughout our dining spaces.
Do you require a deposit for bookings?
For the Restaurant we require a £10 deposit per person for parties of 8 and over. For Afternoon Tea, we require a £5 deposit for parties of 8 and over also. We do not take deposits for children under 12. Deposits are non-refundable and non-transferrable.
Bookings for Saturday and Sunday will require a credit or debit card to secure your booking. If cancelled after the 24-hour cancellation policy or should you fail to attend, there will be charge of £10 per person.
Can we buy gift vouchers for the Restaurant or Afternoon Tea?
You can buy monetary gift vouchers for guests to spend throughout the hotel, you can purchase these at either the reception or on our website. You can also gift them an Afternoon Tea or Sunday Roast experience on our website.
Can we see the menus before our reservation?
If we are late to our reservation, how will this affect the booking?
If you arrive 20 minutes or more later to your reservation, we will do our best to hold your table but cannot guarantee this. You may experience delays to your food order, but we will do our best to accommodate your booking.
Do you require a pre order for large parties?
For parties of 10 people and over we do require a pre order for all guests a week in advance. Our Reservations Team will provide you will a pre-order menu upon booking.
Can we bring dogs into the Restaurant?
Yes we do have an area where you can sit with dogs in the Lounge, they are also welcome on the Terrace but not in our other dining spaces.