Here at the Roslin Beach Hotel, a luxury choice in Essex hotels, we like to make sure all of your questions are answered, so please review our below FAQ section, which features our most frequently asked questions.
Is the hotel near Southend Airport?
Yes — the hotel is located 3.7 miles (6km) from the airport and can be reached by car in approximately 10-15 minutes.
What time is Check-In & Check-Out?
You can check into your rooms at 3pm and check out is at 11am, it will be an additional £10 per hour after this time.
What is a Pre-auth?
Pre-authorization of your credit / debit card is technically a "hold" on your credit line from the hotel, which has initiated a charge, but not completely processed it.
When the hotel actually completes the charge process, the pre-authorisation amount will be replaced by an actual charge debited from your card.
- We swipe your credit / debit card at check in to ensure you have enough funds to settle your final bill and we hold this amount throughout your stay. An additional £30 per night for any extras or damages incurred during your stay.
- No money is taken from your credit / debit card but it will show as a 'Pending Transaction'.
- The pre authorisation of your card will last the length of your stay and we will release this
- Upon departure however it can take up to 5 days after your departure to be released.(depending on your bank speed)
- You can use a different card or cash to pay your final bill.
If you have any questions about pre-authorisation please ask a member of our front of house team.
Are our rooms en-suite?
Yes, all our rooms are en-suite, though the bathing facility varies in rooms. Some rooms contain shower only, showers over the bath, baths, bath and shower and disabled wet rooms. Should you require a bath please confirm at time of booking.
Are we dog-friendly?
Yes the hotel is dog friendly; in fact we can also supply a doggy bed, feeding bowls and even treats. However we only have a limited amount of dog friendly rooms in the hotel. Dogs are also allowed in the lobby area of the bar, reception and on the terrace.
Are you child-friendly?
Yes, the Hotel is child friendly. We can accommodate children in both the hotel rooms and the restaurant.
Can I reserve a table of 20 or more people in the restaurant or Afternoon Tea?
We only take reservations for parties of 20 and under in the restaurant and in Afternoon Tea. All bookings of 21 and over will be transferred to our Events Team where they can provide our Private Dining options.
Are you disabled friendly?
Although we do have disabled friendly ground floor bedrooms, the hotel consists of a number of historic buildings and as such there are different levels throughout the property. Please be aware and please be careful of any steps. For your convenience our restaurant, breakfast, bar, residents lounge and reception are all disabled friendly. However we do not have a lift.
Is the WIFI Free?
Yes, the Roslin Hotel offers superfast WIFI free to all our guests.
Can you buy gift vouchers?
Roslin vouchers are available to buy from the reception and can be purchased for Spa treatments, packages or for the hotel. The vouchers are bespoke and built to your requests. Be it for an afternoon tea for two, a monetary amount or even a hotel package. They are custom printed with your special words on and makes amazing birthday gifts or for special occasions, or simply as a thank you to a loved one.
Do you have car parking and is it free?
The hotel has 58 car parking spaces and 4 disabled spaces, all which are free to our customers.
Do you charge my credit/debit card upon booking?
No payments are taken from your card upon booking. We take credit card details to hold the room and to confirm the terms & conditions and booking. You card will be charged upon departure.
Can I make a reservation for our Lounge or Terrace dining areas?
Both our Lounge & Terrace areas are on a first come first served basis. You are more than welcome to reserve a table in our restaurant then move to the Terrace or Lounge if there is availability when you arrive.
Does the hotel offer smoking rooms?
While the smoke free legislation does not force hotels to make available smoke free rooms for customers the Roslin Beach Hotel is a smoke free hotel, therefore all rooms are non-smoking. Smoking in our rooms will in occur a £100.00 cleaning charge being added to your final bill.
Can I store luggage at the hotel before check-in and after check-out?
We are happy to store your luggage in the hotels luggage store however the hotel holds no responsibility for the security of such items left.
Where do you get your bedding from?
Bed Linen is sourced from: https://www.musburyfabrics.co.uk/
Bed toppers are sourced from: https://www.mitrelinen.co.uk/
Our beds are from: https://victorian-dreams.co.uk/
IS THERE A MINIMUM AGE FOR HAVING TREATMENTS?
Yes, the minimum age for all body treatments is 16. We do offer facials, manicures, pedicures & some waxing treatments to guests age 14 and over, however the guest must have a parent or guardian with them and must sign a consent form.
WHY DO I NEED TO GIVE MY CARD DETAILS?
Our therapists’ time is valuable and therefore to enable us to enforce our 48 hour cancellation policy we must take full payment for all treatment bookings. In cases of a cancellation within the 48 hours, we will then keep 50% of the treatment price paid to cover our losses.
DO I NEED TO PAY A DEPOSIT FOR MY TREATMENT?
Guests booking in for individual treatments will not be required to pay in full however all package bookings will be subject to a £20 deposit per person which must be paid upon booking, full payment must be made 48 hours prior to your arrival.
WHAT TIME SHALL I ARRIVE?
In order to complete a consultation form we ask that all guests to arrive at least 10 minutes before your scheduled treatment, however if you wish to arrive earlier and have a tea or coffee in the bar you are welcome to do so.
WHAT HAPPENS IF I AM LATE?
Our therapists have a busy schedule, therefore arriving late will limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time to ensure the next guest will not be delayed and the full value of your treatment will still be charged.
I AM STAYING IN THE HOTEL, DO I NEED TO BOOK?
Absolutely, our therapists get extremely booked up therefore we recommend booking your treatment in advanced to avoid any disappointment, if you are staying in the hotel you will also receive an in-house discount (Monday-Friday 20% discount, Saturday & Sunday 10% discount).
WHERE CAN I PARK?
We have 2 car parks at the rear of the hotel which are open for guests using the Roslin Retreat, alternatively there are bays at the front of the hotel which are free to the public. We cannot guarantee available spaces in our car park therefore we do recommend you arrive early for your treatment in case the car park is full.
WHY DOES BEING ON MEDICATION/HAVING MEDICAL CONDITIONS MEAN I POTENTIALLY CANNOT HAVE MY CHOSEN TREATMENT?
At the Roslin Retreat our guests health comes first and therefore there are certain medical conditions and medications that would prevent a guest from having treatments. If you are taking any medication or have had any medical conditions in the past 5 years you must make our team aware when booking. We offer specialist treatments for guests living with and beyond cancer.
I AM PREGNANT, CAN I STILL HAVE A TREATMENT?
Yes, we have a variety of treatments suitable during pregnancy which are marked throughout with a . These treatments are suitable for anybody in the second and third trimester. Please ensure you let the booking team know that you are pregnant upon making your reservation.
I AM COMING WITH A FRIEND/PARTNER CAN WE HAVE OUR TREATMENTS TOGETHER?
Absolutely, we are able to book in groups of up to 5 people in at one time and even have two double treatment rooms meaning you can share the experience with somebody else. We cannot guarantee being in our double treatment room however we will always do our best to allocate this to you so please request upon booking.
WHY DO I NEED TO PREPAY?
Our therapists time is valuable and there for to enable us to keep enforce our 48 hour cancellation policy, we must take pre payments for all bookings. Bookings cancelled outside of our 48 hour policy are able to transfer the appointment date, otherwise will be charged
Can we make a reservation in the Lounge or Terrace?
Sadly, we do not take reservations in the Lounge and Terrace as they are given first come first serve. You are more than welcome to make a reservation in the restaurant then move onto the Terrace if there is availability on the day.
What is the cancellation policy?
For the Restaurant and Afternoon Tea on weekdays, we do not charge for reservations of under 8 people. However, please be aware that we are extremely busy and would appreciate as much notice as possible. For parties of 8 and over, we will take a deposit upon booking and this will be non-refundable and non-transferrable.
Bookings for Saturday and Sunday will require a credit or debit card to secure your booking. If cancelled after the 24-hour cancellation policy or should you fail to attend, there will be charge of £10 per person. Our Reservations Team will do their very best to reallocate your booking to suit your requirements, but we cannot guarantee to meet your requirements.
What is the maximum amount of people we can book in the Restaurant and Afternoon Tea?
The maximum reservation for the restaurant and afternoon tea is 20 people. All bookings of 21 and over will be transferred to our Events Team where they can provide our Private Dining options.
Can we bring decorations for a special occasion?
Of course, you are more than welcome to decorate the table for any occasion or bring a celebration cake. However, we do not allow any games to be played throughout our dining spaces.
Do you require a deposit for bookings?
For the Restaurant we require a £10 deposit per person for parties of 8 and over. For Afternoon Tea, we require a £5 deposit for parties of 8 and over also. We do not take deposits for children under 12. Deposits are non-refundable and non-transferrable.
Bookings for Saturday and Sunday will require a credit or debit card to secure your booking. If cancelled after the 24-hour cancellation policy or should you fail to attend, there will be charge of £10 per person.
Can we buy gift vouchers for the Restaurant or Afternoon Tea?
You can buy monetary gift vouchers for guests to spend throughout the hotel, you can purchase these at either the reception or on our website. You can also gift them an Afternoon Tea or Sunday Roast experience on our website.
Can we see the menus before our reservation?
If we are late to our reservation, how will this affect the booking?
If you arrive 20 minutes or more later to your reservation, we will do our best to hold your table but cannot guarantee this. You may experience delays to your food order, but we will do our best to accommodate your booking.
Do you require a pre order for large parties?
For parties of 10 people and over we do require a pre order for all guests a week in advance. Our Reservations Team will provide you will a pre-order menu upon booking.
Can we bring dogs into the Restaurant?
Yes we do have an area where you can sit with dogs in the Lounge, they are also welcome on the Terrace but not in our other dining spaces.
Do you have special menus for holidays and special occasions?
Do you have a children's menu?
Yes, you can find our Children’s menu here.
Does the restaurant offer parking service?
We have 58 parking spaces available and 4 disabled spaces. Parking is complimentary for all guests and visitors, if there is free street parking on Colbert Avenue.
Do you have a decent variety of vegetarian and vegan food?
Yes, we have vegetarian and vegan options on our Roslin Menu and Afternoon Tea. Please ensure we are aware of any allergies and dietary requirements when making your reservation, we may have additional options for you.