FAQ's

Yes — the hotel is located 5.2 miles (8.3km) from London Southend airport and can be reached by car in approximately 10-15 minutes. 

The Roslin Beach Hotel is easily accessible via a variety of public transport options: 

Train

Thorpe Bay (C2C) 1.1 Miles - a 20 minute walk away

Southend East (C2C) 1.6 Miles

Southend Central (C2C) 1.9 Miles

Southend Victoria (Greater Anglia) 2.3 Miles

Bus

The number 9 Bus stops outside our Hotel -  See No. 9 Bus info

Taxi

Local Taxi services are available, our reception team will be happy to assist in booking your transport 

Our guaranteed check in time to rooms is from 3pm and check out on the day of departure is 11am. 

Please note should you request an early check in, this is not guaranteed though our housekeeping team will try their upmost best. 

Late check outs are chargeable at £10 per hour, subject to availability. 

Card details are required upon booking in order to secure your reservation. 

No payment will be taken until the time of check in unless an advanced purchase rate has been selected where payment will be taken upon booking.

Yes, all our rooms are en-suite. Bathing facilities do vary throughout our rooms. Therefore, should you have any special requests please speak with a member of our reservations team on 01702 586375 or email [email protected] 

Restaurant 

Our indoor restaurant/event areas are not dog friendly, however - there are a limited number of tables in our lounge area where we welcome your fluffy friend as well as our Garden Terrace in the summer months. 

Hotel

We have a limited number of dog friendly rooms within the hotel that are subject to availability - for more information please speak with a member of our reservations team on 01702 586375 or email [email protected] 

Yes, we welcome children both at the Hotel and restaurant. 

For family room enquiries, please speak to a member of the reservations team on 01702 586375 or email [email protected] 

For large group bookings we will do our upmost best to accommodate you in our restaurant , based on our availability.

However, for some dates 20+ may require private hire, please contact our events team on 01702 586375 option 4 or email [email protected] 

Accessibility Information

The hotel consists of several historic buildings, resulting in different levels throughout the property. Please be aware that there is no lift on-site, and access to some areas may involve stairs. We kindly ask guests to take care when moving around the hotel.

Step-free access is available via the rear entrance, providing level entry to the reception, bar, and restaurant areas.

Guest Rooms

We have a limited number of ground floor rooms located in our Beach House. While these rooms are not officially classified as accessible, they may still be suitable depending on your needs. To discuss your requirements, please contact our Reservations Team on 01702 586375 or email [email protected]

Yes, the Roslin Hotel offers complimentary WiFi throughout. 

Vouchers are available to purchase at the hotel reception or online. Whether it’s a tranquil relaxation at the Retreat, an unforgettable dining experience in our award-winning restaurant, or a luxurious overnight stay in our elegant seafront accommodation, every Roslin moment is designed to delight.

Please ask our reception team for any special offers we may have on! 

Complimentary parking is located at the rear of the hotel, on a first come first served basis. You can find the car park entrance on either Walton or Clievedon Road located off of Thorpe Esplanade. 

Alternatively, there are pay and display bays located at the front of the hotel.

Our Lounge area is on a first come first served basis throughout the year.

Our outdoor dining areas are open seasonally. 

Discover Veranda  Discover Garden

The Roslin Beach Hotel is a non-smoking property. However, smoking is permitted in our designated smoking lounge, as well as on the balconies of Executive Sea View and Balcony rooms, provided the balcony door remains closed.

Please note that a £250 cleaning fee will apply if smoking occurs inside any of our guest rooms.

We are happy to store your luggage in the hotels luggage store however the hotel holds no responsibility for the security of such items left.

Currently, we have only treatment facilities.

Yes, the minimum age for all body treatments is 16. We do offer manicures and pedicures to guests age 14 and over, however the guest must have a parent or guardian with them and must sign a consent form.

Yes, we are proud to be accredited by the Standards Authority for Touch in Cancer Care (SATCC), a registered charity dedicated to setting the standard in holistic oncology care. With this we are able to offer the ESPA Be Nurtured range offering cancer care massage & facials. 

Our therapists’ time is valuable and therefore to enable us to enforce our 48 hour cancellation policy we must take full payment for all treatment bookings. Therefore, we kindly request 48 hours’ notice when cancelling or rescheduling an appointment, otherwise we regret that 100% of your total treatment value will be charged if less than 48 hours.

Guests booking in for individual treatments will not be required to pay in full however all package bookings will be subject to a £20 deposit per person which must be paid upon booking, full payment must be made 7 days prior to your arrival.

In order to complete a consultation form we ask that all guests to arrive at least 10 minutes before your scheduled treatment, however if you wish to arrive earlier and have a tea or coffee in the bar you are welcome to do so.

Our therapists have a busy schedule, therefore arriving late will limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time to ensure the next guest will not be delayed and the full value of your treatment will still be charged.

Absolutely, our therapists get extremely booked up therefore we recommend booking your treatment in advanced to avoid any disappointment, if you are staying in the hotel you will also receive an in-house discount (10%)

We have 2 car parks at the rear of the hotel which are open for guests using the Roslin Retreat, alternatively there are pay and display bays at the front of the hotel. We cannot guarantee available spaces in our car park therefore we do recommend you arrive early for your treatment in case the car park is full.

At the Roslin Retreat our guests health comes first and therefore there are certain medical conditions and medications that would prevent a guest from having treatments. If you are taking any medication or have had any medical conditions in the past 5 years you must make our team aware when booking. We offer specialist treatments for guests living with and beyond cancer.

Yes, we have a variety of treatments suitable during pregnancy which are marked throughout with a . These treatments are suitable for anybody in the second and third trimester. Please ensure you let the booking team know that you are pregnant upon making your reservation.

Yes, you can have treatment while undergoing cancer treatment. We offer the ESPA Be Nurtured range, which is specifically designed for clients living with cancer. Our specialist therapists are trained in specific cancer care techniques, including facials and massages, to ensure your comfort and safety during treatment. These therapies aim to provide relaxation and support tailored to your needs. Please let us know your specific requirements when booking, so we can create the best experience for you.

To have any of our Elemis, ESPA Inner Calm or Skeyndor range you will need to be 2 years post cancer treatment. We are able to offer the ESPA Be Nurtured range which allows us to provide a safe treatment. 

Absolutely, we are able to book in groups of up to 5 people in at one time and even have two double treatment rooms meaning you can share the experience with somebody else. We cannot guarantee being in our double treatment room however we will always do our best to allocate this to you so please request upon booking.

Our therapists time is valuable and there for to enable us to keep enforce our 48 hour cancellation policy, we must take pre payments for all bookings. Bookings cancelled outside of our 48 hour policy are able to transfer the appointment date, otherwise will be charged

Your microneedling session will take approximately 30–50 minutes, depending on your individual needs.

Here’s a simple overview of what happens during your appointment:

• Gentle Cleansing: We begin by cleansing the eye and lip area, followed by a thorough double cleanse of the face and neck to ensure your skin is perfectly prepared.
• Skin Preparation: A sterile saline solution is used to remove any remaining impurities and create a clean, balanced surface.
• Serum Application: A suitable, targeted serum is applied to enhance treatment results and support your skin throughout the process.
• Microneedling: The microneedling begins, using fine needles to create controlled micro-channels in the skin, encouraging collagen production and skin rejuvenation.
• Finishing Touch: The remainder of the serum is gently applied to soothe and nourish the skin after treatment.

Microneedling is a highly effective skin rejuvenation treatment; however, for your safety and optimal results, it is not suitable in the following situations. Please review the list carefully before booking your appointment.

Recent Skin Treatments

• Chemical Peels: Microneedling cannot be performed until a minimum of 2 weeks after a chemical peel.
• Laser Treatments or Microdermabrasion: Must be avoided for 14 days before and after these treatments.
• Recent Facial Surgery or Significant Scarring: Treatment should be delayed for 6–12 months depending on the severity of the surgery or scar tissue. A doctor’s clearance may be required.

Skin Conditions

• Active Acne Breakouts: Microneedling should not be done over active acne, cysts, or pustules to avoid spreading bacteria and worsening inflammation.
• Sunburn, Windburn, Bruising, Broken or Irritated Skin: Treatment cannot be performed until the skin is fully healed.
• Recent Sunbed Use: Microneedling cannot be carried out within 48 hours of sunbed use.
• Active Infections: Conditions such as cold sores (herpes simplex), shingles, warts, or any active skin or eye infection are contagious, so treatment must be postponed.

Medical Considerations

• Pregnancy or Breastfeeding: Microneedling is not recommended during this time.
• Keloid Scarring or History of Keloids: Individuals prone to keloid formation are not suitable candidates, as microneedling may worsen scarring.
• Blood Disorders or Anticoagulant Medication: Conditions that affect blood clotting, or the use of blood-thinning medication, may increase bleeding risk—consultation is required.
• Diabetes (Uncontrolled): Poorly controlled diabetes can impair healing and increase the risk of infection.
• Autoimmune Disorders or Immunosuppression: May affect healing response—consultation or medical clearance may be required.
• Use of Roaccutane/Isotretinoin: Microneedling cannot be performed until 6 months after completing the medication, as the skin is more prone to injury.

Microneedling is a highly effective, minimally invasive treatment designed to rejuvenate and improve the overall health and appearance of your skin. By stimulating your skin’s natural healing response, microneedling offers a wide range of benefits suitable for many skin types and concerns.

Skin Rejuvenation & Anti-Ageing

• Boosts Collagen & Elastin: Encourages the natural production of collagen and elastin, helping to firm and tighten the skin.
• Reduces Fine Lines & Wrinkles: Softens visible signs of ageing for a smoother, more youthful appearance.
• Improves Skin Texture: Helps refine rough or uneven skin texture, leaving the skin feeling fresher and more polished.

Scar & Mark Reduction

• Acne Scar Improvement: Reduces the appearance of atrophic (pitted) acne scarring over a series of treatments.
• Minimises Stretch Marks: Helps soften and fade stretch marks on various areas of the body.
• Improves Other Types of Scarring: Can reduce the appearance of certain surgical or injury scars (excluding keloid scars).

Skin Tone & Pigmentation

• Evens Out Skin Tone: Assists in reducing hyperpigmentation and sun damage for a more balanced complexion.
• Reduces Age Spots & Sun Spots: Helps fade unwanted pigmentation caused by UV exposure.

Pore & Oil Control

• Minimises Enlarged Pores: Creates a smoother, more refined appearance by reducing pore size.
• Balances Oil Production: Can help improve overall skin clarity and reduce congestion.

Enhanced Absorption

• Boosts Product Penetration: The micro-channels created during treatment allow serums and active ingredients to absorb more effectively, enhancing overall results.

Safe, Natural & Versatile

• Minimal Downtime: Most clients can return to daily activities within 24–48 hours.
• Suitable for Most Skin Types: Safe for a wide range of skin tones and conditions.
• Clinically Proven: A well-established treatment with long-lasting, natural-looking results.

To ensure the best results and minimise irritation, please follow these guidelines before your treatment:

1. 3–5 Days Before Treatment

• Avoid active skincare such as retinoids, retinol, AHAs/BHAs (glycolic, lactic, salicylic acids), vitamin C, and benzoyl peroxide.
• Do not have any chemical peels, laser treatments, or microdermabrasion.
• Avoid sun exposure and sunbeds; ensure daily use of SPF 30–50.
• Do not wax, thread, or use depilatory creams on the treatment area.
• Stop using exfoliating scrubs or brushes.

2. 24–48 Hours Before Treatment

• Avoid alcohol and blood-thinning medications if possible (unless prescribed by your doctor).
• Do not use fake tan or tanning products on the face.
• Avoid gym sessions, saunas, or anything that may cause excessive sweating or irritation.
• Ensure the skin is free from active breakouts, infections, or sunburn.

3. On the Day of Treatment

• Arrive with clean skin—no makeup, lotions, or SPF.
• Stay hydrated and eat a light meal beforehand.
• Inform your therapist of any changes to your medical history or skincare routine.

Your skin will be more sensitive after microneedling. Proper aftercare is essential for healing and achieving the best results.

Immediately to 24 Hours After Treatment

• Temporary redness, tightness, and mild sensitivity are normal.
• Avoid touching the skin unnecessarily.
• Do not apply makeup, SPF, or active skincare products.
• Use only products provided or recommended by your therapist (usually a gentle hydrating serum or cream).

24–72 Hours After

• Avoid direct sun exposure; continue to avoid sunbeds.
• Apply a gentle, hydrating moisturiser regularly.
• You may begin wearing mineral makeup if needed.
• Avoid sweating, gyms, saunas, steam rooms, and hot baths.
• Do not use exfoliants, retinoids, acids, vitamin C, or any active skincare.

3–7 Days After

• Skin dryness or light flaking is normal—do not pick or peel.
• Continue using gentle, soothing skincare only.
• You may resume your usual routine after 4–7 days, depending on skin sensitivity.

1–2 Weeks After

• Avoid strong professional treatments (chemical peels, laser) for at least 10–14 days.
• Continue daily SPF 30–50 to protect your results.

For the Restaurant and Afternoon Tea on weekdays, we do not charge for reservations of under 8 people. However, please be aware that we are extremely busy and would appreciate as much notice as possible. For parties of 8 and over, we will take a deposit upon booking and this will be non-refundable and non-transferrable.

Bookings for Saturday and Sunday will require a credit or debit card to secure your booking. If cancelled after the 24-hour cancellation policy or should you fail to attend, there will be charge of £10 per person. Our Reservations Team will do their very best to reallocate your booking to suit your requirements, but we cannot guarantee to meet your requirements.

Of course, you are more than welcome to decorate your table, we would just ask that decor is not stuck to our fixtures or any decor interfere with other diners. 

You are also welcome to bring cakes, though should this be eaten in place of a dessert, please note there will be a surcharge pp. 

For more information please contact the reservations team on 01702 586385 or email [email protected] 

For the Restaurant and Afternoon Tea we require a £10 deposit per person for parties of 8 and over. We do not take deposits for children under 12. Deposits are non-refundable and non-transferrable.

Bookings for Saturday and Sunday will require a credit or debit card to secure your booking. If cancelled after the 24-hour cancellation policy or should you fail to attend, there will be charge of £10 per person.

Yes, all our menus are available on our website here. All pre order menus will be sent to you by reservations prior to your booking.

View Afternoon Tea Menus

View AA Rosette Menus

View The Terrace Menus

View the Bar Menus

If you arrive 20 minutes or more later to your reservation, we will do our best to hold your table but cannot guarantee this. You may experience delays to your food order, but we will do our best to accommodate your booking.

Yes, we offer a childs menu

Discover Childrens Menu