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Gift Voucher Terms and Conditions

Gift Vouchers are valid for 12 months from the date of issue unless stated otherwise. Gift vouchers cannot be refunded, extended or exchanged for cash. All Gift Vouchers will need to be physically presented to us in order for them to be redeemed. We are not responsible if a Gift Voucher is lost, stolen, destroyed or used without permission and no replacement will be provided in these circumstances. With afternoon tea vouchers and other experiences, cost supplements may apply at the time of the voucher holder’s reservation, due to potential price increases.

All vouchers with special offers are subject to their unique terms, conditions and expiry date. These are not valid for the festive season, bank holidays, Valentine’s Day, Mother’s Day, Father’s Day, Easter or any other special occasion unless made specifically for that time, and cannot be used in conjunction with any other offer. Further terms and conditions can be found below each item on our gift vouchers webpage.