Here at the Roslin Beach Hotel, a luxury choice in Essex hotels, we like to make sure all of your questions are answered, so please review our below FAQ section, which features our most frequently asked questions.
If you have any other questions that have not been covered below, please contact us at 01702 586 375 or email: [email protected] and learn more about Roslin Beach Hotel.
Yes — the hotel is located 3.7 miles (6km) from the airport and can be reached by car in approximately 10-15 minutes.
Yes! Our closest station is Thorpe Bay, a 20 minute walk away. Visit c2c's website for train times. Get your tickets on c2c’s Train Travel app on Play Store and App store.
You can check into your rooms at 3pm and check out is at 11am, it will be an additional £10 per hour after this time.
Pre-authorization of your credit / debit card is technically a "hold" on your credit line from the hotel, which has initiated a charge, but not completely processed it.
When the hotel actually completes the charge process, the pre-authorisation amount will be replaced by an actual charge debited from your card.
Important points:
If you have any questions about pre-authorisation please ask a member of our front of house team.
Yes, all our rooms are en-suite, though the bathing facility varies in rooms. Some rooms contain shower only, showers over the bath, baths, bath and shower and disabled wet rooms. Should you require a bath please confirm at time of booking.
Absolutely, there are many areas within the hotel that both you and your furry friend can enjoy. When dining with us, dogs are welcome in The Garden and an area of the Lounge. When spending the night, we have one pet-friendly room, subject to availability.
If you would like to bring a dog along for a visit, we advise calling ahead on 01702 586375, to ensure pet-friendly spaces are available.
Yes, the Hotel is child friendly. We can accommodate children in both the hotel rooms and the restaurant.
We only take reservations for parties of 20 and under in the restaurant and in Afternoon Tea. All bookings of 21 and over will be transferred to our Events Team where they can provide our Private Dining options.
Although we do have disabled friendly ground floor bedrooms, the hotel consists of a number of historic buildings and as such there are different levels throughout the property. Please be aware and please be careful of any steps. For your convenience our restaurant, breakfast, bar, residents lounge and reception are all disabled friendly. However we do not have a lift.
Yes, the Roslin Hotel offers superfast WIFI free to all our guests.
Roslin vouchers are available to buy from the reception and can be purchased for Spa treatments, packages or for the hotel. The vouchers are bespoke and built to your requests. Be it for an afternoon tea for two, a monetary amount or even a hotel package. They are custom printed with your special words on and makes amazing birthday gifts or for special occasions, or simply as a thank you to a loved one.
The hotel has 58 car parking spaces and 4 disabled spaces which are free to our guests and visitors, subject to availability. Alternatively, there are pay and display bays located at the front of the hotel.
No payments are taken from your card upon booking. We take credit card details to hold the room and to confirm the terms & conditions and booking. You card will be charged upon arrival.
While the smoke free legislation does not force hotels to make available smoke free rooms for customers the Roslin Beach Hotel is a smoke free hotel, therefore all rooms are non-smoking. Smoking in our rooms will in occur a £100.00 cleaning charge being added to your final bill.
We are happy to store your luggage in the hotels luggage store however the hotel holds no responsibility for the security of such items left.
Bed Linen is sourced from: https://www.musburyfabrics.co.uk/
Bed toppers are sourced from: https://www.mitrelinen.co.uk/
Our beds are from: https://victorian-dreams.co.uk/
The Roslin Beach Hotel is near Adventure Island, Hadleigh Castle, Sea-Life Adventure Aquarium, and many more fun attractions in Southend-on-Sea.
Currently, we have only treatment facilities.
Yes, the minimum age for all body treatments is 16. We do offer manicures and pedicures to guests age 14 and over, however the guest must have a parent or guardian with them and must sign a consent form.
Yes, we are proud to be accredited by the Standards Authority for Touch in Cancer Care (SATCC), a registered charity dedicated to setting the standard in holistic oncology care. With this we are able to offer the ESPA Be Nurtured range offering cancer care massage & facials.
Our therapists’ time is valuable and therefore to enable us to enforce our 48 hour cancellation policy we must take full payment for all treatment bookings. Therefore, we kindly request 48 hours’ notice when cancelling or rescheduling an appointment, otherwise we regret that 100% of your total treatment value will be charged if less than 48 hours.
Guests booking in for individual treatments will not be required to pay in full however all package bookings will be subject to a £20 deposit per person which must be paid upon booking, full payment must be made 7 days prior to your arrival.
In order to complete a consultation form we ask that all guests to arrive at least 10 minutes before your scheduled treatment, however if you wish to arrive earlier and have a tea or coffee in the bar you are welcome to do so.
Our therapists have a busy schedule, therefore arriving late will limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time to ensure the next guest will not be delayed and the full value of your treatment will still be charged.
Absolutely, our therapists get extremely booked up therefore we recommend booking your treatment in advanced to avoid any disappointment, if you are staying in the hotel you will also receive an in-house discount (10%)
We have 2 car parks at the rear of the hotel which are open for guests using the Roslin Retreat, alternatively there are pay and display bays at the front of the hotel. We cannot guarantee available spaces in our car park therefore we do recommend you arrive early for your treatment in case the car park is full.
At the Roslin Retreat our guests health comes first and therefore there are certain medical conditions and medications that would prevent a guest from having treatments. If you are taking any medication or have had any medical conditions in the past 5 years you must make our team aware when booking. We offer specialist treatments for guests living with and beyond cancer.
Yes, we have a variety of treatments suitable during pregnancy which are marked throughout with a . These treatments are suitable for anybody in the second and third trimester. Please ensure you let the booking team know that you are pregnant upon making your reservation.
Yes, you can have treatment while undergoing cancer treatment. We offer the ESPA Be Nurtured range, which is specifically designed for clients living with cancer. Our specialist therapists are trained in specific cancer care techniques, including facials and massages, to ensure your comfort and safety during treatment. These therapies aim to provide relaxation and support tailored to your needs. Please let us know your specific requirements when booking, so we can create the best experience for you.
To have any of our Elemis, ESPA Inner Calm or Skeyndor range you will need to be 2 years post cancer treatment. We are able to offer the ESPA Be Nurtured range which allows us to provide a safe treatment.
Absolutely, we are able to book in groups of up to 5 people in at one time and even have two double treatment rooms meaning you can share the experience with somebody else. We cannot guarantee being in our double treatment room however we will always do our best to allocate this to you so please request upon booking.
Our therapists time is valuable and there for to enable us to keep enforce our 48 hour cancellation policy, we must take pre payments for all bookings. Bookings cancelled outside of our 48 hour policy are able to transfer the appointment date, otherwise will be charged
Sadly, we do not take reservations in the Lounge and Terrace as they are given first come first serve. You are more than welcome to make a reservation in the restaurant then move onto the Terrace if there is availability on the day.
For the Restaurant and Afternoon Tea on weekdays, we do not charge for reservations of under 8 people. However, please be aware that we are extremely busy and would appreciate as much notice as possible. For parties of 8 and over, we will take a deposit upon booking and this will be non-refundable and non-transferrable.
Bookings for Saturday and Sunday will require a credit or debit card to secure your booking. If cancelled after the 24-hour cancellation policy or should you fail to attend, there will be charge of £10 per person. Our Reservations Team will do their very best to reallocate your booking to suit your requirements, but we cannot guarantee to meet your requirements.
The maximum reservation for the restaurant and afternoon tea is 20 people. All bookings of 21 and over will be transferred to our Events Team where they can provide our Private Dining options.
Of course, you are more than welcome to decorate the table for any occasion or bring a celebration cake. However, we do not allow any games to be played throughout our dining spaces.
For the Restaurant we require a £10 deposit per person for parties of 8 and over. For Afternoon Tea, we require a £5 deposit for parties of 8 and over also. We do not take deposits for children under 12. Deposits are non-refundable and non-transferrable.
Bookings for Saturday and Sunday will require a credit or debit card to secure your booking. If cancelled after the 24-hour cancellation policy or should you fail to attend, there will be charge of £10 per person.
You can buy monetary gift vouchers for guests to spend throughout the hotel, you can purchase these at either the reception or on our website. You can also gift them an Afternoon Tea or Sunday Roast experience on our website.
Yes, all our menus are available on our website here. All pre order menus will be sent to you by reservations prior to your booking.
If you arrive 20 minutes or more later to your reservation, we will do our best to hold your table but cannot guarantee this. You may experience delays to your food order, but we will do our best to accommodate your booking.
For parties of 10 people and over we do require a pre order for all guests a week in advance. Our Reservations Team will provide you will a pre-order menu upon booking.
Unfortunately, dogs are not permitted in the Restaurant.
Yes, you can find all of our Special Menu’s here. To browse all of our Christmas dining option please visit our Christmas 2019 page.
Yes, you can find our Children’s menu here.
We have 58 parking spaces available and 4 disabled spaces. Parking is complimentary for all guests and visitors, subject to availability.
Yes, we have vegetarian and vegan options on our Roslin Menu and Afternoon Tea. Please ensure we are aware of any allergies and dietary requirements when making your reservation, we may have additional options for you.
