IS THERE A MINIMUM AGE FOR HAVING TREATMENTS?
Yes, the minimum age for all body treatments is 16. We do offer manicures and pedicures to guests age 14 and over, however the guest must have a parent or guardian with them and must sign a consent form.
WHY DO I NEED TO GIVE MY CARD DETAILS?
Our therapists’ time is valuable and therefore to enable us to enforce our 48 hour cancellation policy we must take full payment for all treatment bookings. In cases of a cancellation within the 48 hours, we will then keep 50% of the treatment price paid to cover our losses.
DO I NEED TO PAY A DEPOSIT FOR MY TREATMENT?
Guests booking in for individual treatments will not be required to pay in full however all package bookings will be subject to a £20 deposit per person which must be paid upon booking, full payment must be made 48 hours prior to your arrival.
WHAT TIME SHALL I ARRIVE?
In order to complete a consultation form we ask that all guests to arrive at least 10 minutes before your scheduled treatment, however if you wish to arrive earlier and have a tea or coffee in the bar you are welcome to do so.
WHAT HAPPENS IF I AM LATE?
Our therapists have a busy schedule, therefore arriving late will limit the time of your treatment, thus lessening its effectiveness and your pleasure. Your treatment will end on time to ensure the next guest will not be delayed and the full value of your treatment will still be charged.
I AM STAYING IN THE HOTEL, DO I NEED TO BOOK?
Absolutely, our therapists get extremely booked up therefore we recommend booking your treatment in advanced to avoid any disappointment, if you are staying in the hotel you will also receive an in-house discount (Monday-Friday 20% discount, Saturday & Sunday 10% discount).
WHERE CAN I PARK?
We have 2 car parks at the rear of the hotel which are open for guests using the Roslin Retreat, alternatively there are bays at the front of the hotel which are free to the public. We cannot guarantee available spaces in our car park therefore we do recommend you arrive early for your treatment in case the car park is full.
WHY DOES BEING ON MEDICATION/HAVING MEDICAL CONDITIONS MEAN I POTENTIALLY CANNOT HAVE MY CHOSEN TREATMENT?
At the Roslin Retreat our guests health comes first and therefore there are certain medical conditions and medications that would prevent a guest from having treatments. If you are taking any medication or have had any medical conditions in the past 5 years you must make our team aware when booking. We offer specialist treatments for guests living with and beyond cancer.
I AM PREGNANT, CAN I STILL HAVE A TREATMENT?
Yes, we have a variety of treatments suitable during pregnancy which are marked throughout with a . These treatments are suitable for anybody in the second and third trimester. Please ensure you let the booking team know that you are pregnant upon making your reservation.
I AM COMING WITH A FRIEND/PARTNER CAN WE HAVE OUR TREATMENTS TOGETHER?
Absolutely, we are able to book in groups of up to 5 people in at one time and even have two double treatment rooms meaning you can share the experience with somebody else. We cannot guarantee being in our double treatment room however we will always do our best to allocate this to you so please request upon booking.
WHY DO I NEED TO PREPAY?
Our therapists time is valuable and there for to enable us to keep enforce our 48 hour cancellation policy, we must take pre payments for all bookings. Bookings cancelled outside of our 48 hour policy are able to transfer the appointment date, otherwise will be charged